FAQ

  • What is Togu?

    • Togu is a kitchen-knife subscription service. As a customer, you pay a monthly fee and we will ship you sharp knives on a recurring basis.

  • How do gift subscriptions work?

    • When you purchase a gift subscription we will send an email to the address provided which contains a gift code and instructions. If you enter your own email simply forward the message to the recipient for them to redeem.

  • How much does Togu cost?

    • Togu costs $6 per week. Customers are billed on four or eight week schedules.

  • How do I cancel my membership?

    • If you would like to cancel your subscription please login to your account, and choose the option to cancel. Togu will provide you with packaging and instructions to return your last set of knives.

The Knives


    • What knives are currently offered by Togu?

      • Togu currently offers a set containing a 170mm (7") santoku style all-purpose knife and a 90mm (3.5") parer. These are the only knives we currently offer, and are only available as a set. We would love to hear your suggestions regarding styles to add in the future, so please let us know in the contact form below.

    • Do you have plans to add more knife options?

      • Yes. We are always working on improving our products. Is there a particular style of knife that you would like to see? Let us know with the contact us form below.

    • Do I get to keep the knives?

      • Once your membership is cancelled the last set of knives must be returned to Togu. We will send you a final return package with a prepaid shipping label.

    • What happens if I lose or damage the knives?

      • Accidents happen. If knives are damaged please let us know and we will attempt a repair at no cost. If knives are lost, your card will be charged a replacement fee of $150 for the santoku, and $75 for the parer.

    • Can I purchase insurance so the knives are covered in case of damage?

      • We don’t currently offer insurance for the knives, but we have yet to see damage so severe that we can’t repair it free of charge.

    • Can you sharpen my personal knives?

      • Togu does not offer sharpening services for personal knives at this time.

    • My Togu knives are dull, can I replace them early?

      • Yes, feel free to send us an email at hello@toguknives.com and we will be happy to send you a replacement set.

    • If I really like the knives can I buy them to keep?

      • Togu does not currently have knives for sale.

Shipping and Returns


  • How long will it take to receive my knives?

    • Once you place an order we will ship your knives immediately via USPS. They usually take 3-5 business days to arrive.

  • What is the packaging like?

    • Our packaging safely secures the knives with plastic tip protectors and cardboard encasing. The box fits in most standard mailboxes and is fully recyclable and compostable.

  • How often do I receive sharp knives?

    • Sharp knives are shipped every eight weeks.

  • Is shipping free?

    • Yes. All shipping is free of charge and each replacement comes with a prepaid shipping label to return your used set.

  • What if my knives are lost in the mail?

    • These things happen. You will not be liable for packages which are lost in transit.

  • How do I return my used knives?

    • Take the fresh set out of the package, replace the used set, put on the return label, and drop it in any mailbox. You can use your home mailbox, any blue box on the street, or any post office.

  • Can you ship to P.O. Boxes?

    • Hell yeah.

  • Do you ship outside the U.S.?

    • Not at this time - but if you guys send enough fan mail from abroad we might expand!

  • How do I update my address?


    More Questions? Contact Us

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